Data & Privacy

sce365 Privacy Policy

Your privacy matters to us. This Privacy Policy explains exactly what personal data sce365 collects from Bangladesh players, how we use it, who we share it with, and how you can exercise your rights at any time.

Last Updated: 1 January 2026  ·  This Privacy Policy applies to all users of sce365.org.

Privacy at a Glance

Six things you should know about how sce365 handles your data

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SSL Encryption on Every Page

All data exchanged between your device and sce365.org is protected by industry-standard 256-bit SSL/TLS encryption, keeping your personal and financial information secure in transit.

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No Sale of Personal Data

sce365 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data stays within our controlled environment and trusted service partners only.

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Data Used Only for Platform Purposes

We collect only the data we need to operate your account, process transactions, verify your identity, and improve our services. We do not collect data speculatively or without a clear purpose.

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Transparent Cookie Use

sce365 uses cookies to remember your session, personalise your experience, and analyse platform performance. You can manage cookie preferences at any time through your browser settings.

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Your Right to Access & Deletion

You have the right to request a copy of all personal data we hold about you, and the right to request deletion of your data subject to any legal retention requirements that apply to us.

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Dedicated Privacy Contact

For any privacy-related queries, data access requests, or complaints, contact our dedicated support team at [email protected]. We aim to respond within 5 business days.

This Privacy Policy describes how sce365 ("we", "us", "our") collects, uses, stores, and protects the personal information you provide when you access or use the sce365 platform at sce365.org. It applies to all registered players, visitors, and any other individuals whose personal data is processed by us in connection with the operation of the Platform.

sce365 is committed to handling your personal data with transparency, integrity, and care. We recognise that the players who use our platform — including those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — trust us with sensitive financial and identity information. That trust is something we take seriously.

By registering an account, accessing the Platform, or using any of our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with this Privacy Policy, you must stop using the Platform immediately.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference into the overall agreement between you and sce365.

sce365 collects personal data through several channels: information you provide directly during registration or account management, data generated automatically when you use the Platform, and information received from third-party payment and identity verification providers. The specific categories of data we collect are described below.

2.1 Data You Provide Directly

Registration Data
Full legal name, date of birth, gender, email address, mobile phone number, username, and password (stored in hashed and salted form — never in plain text).
Identity Verification (KYC) Data
Government-issued photo ID (national ID card, passport, or driving licence), selfie photographs, proof of address documents (utility bill or bank statement dated within the last three months), and source-of-funds documentation where required.
Financial Data
Payment method details such as bKash mobile number, Nagad account number, Rocket wallet number, Upay credentials, bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), and Visa/Mastercard tokenised card data. We do not store full card numbers — these are handled by our certified payment processors.
Communications Data
Messages sent via live chat, emails submitted to [email protected], feedback forms, and any other correspondence with our customer support team.
Responsible Gaming Preferences
Self-exclusion requests, deposit limit settings, session time limits, loss limits, and reality check preferences that you configure in your account settings.

2.2 Data Collected Automatically

  • Device & Technical Data: IP address, browser type and version, operating system, device model, screen resolution, and mobile network information.
  • Usage Data: Pages visited, time spent on each page, game sessions played, bets placed, features accessed, and navigation paths through the Platform.
  • Session Data: Login timestamps, session duration, logout events, and any security-related events such as failed login attempts.
  • Location Data: General geographic location derived from your IP address (city or region level only — we do not use GPS or precise location tracking).
  • Cookie & Tracking Data: Data collected via cookies, web beacons, and similar technologies as described in Section 7 of this Policy.

2.3 Data Received from Third Parties

  • Payment Providers: Transaction confirmations, payment status updates, and fraud screening results from bKash, Nagad, Rocket, Upay, and our card processing partners.
  • Identity Verification Services: Results from automated KYC checks and watchlist screening (e.g., politically exposed persons lists, sanctions databases) performed by our verification partners.
  • Analytics Providers: Aggregated and anonymised behavioural data from platform analytics tools used to understand overall usage trends and improve the Platform.

sce365 uses your personal data only for legitimate, clearly defined purposes directly related to the operation of the Platform and the delivery of our Services. The table below sets out the purposes for which we process your data and the legal basis for doing so.

Account Creation & Management
To register your account, verify your identity and age (21+ requirement), maintain your profile, and process account changes. Basis: Contractual necessity.
Transaction Processing
To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard. To maintain accurate financial records of your account balance. Basis: Contractual necessity.
Legal & Regulatory Compliance
To comply with anti-money laundering (AML) obligations, KYC requirements, fraud detection, and any applicable legal obligations including court orders. Basis: Legal obligation.
Customer Support
To respond to your queries, complaints, and requests submitted via live chat, email, or any other support channel. To maintain records of support interactions for quality assurance. Basis: Contractual necessity and legitimate interest.
Platform Security
To detect, prevent, and investigate fraud, abuse, unauthorised account access, and other security incidents. To enforce our Terms & Conditions. Basis: Legitimate interest.
Responsible Gaming
To monitor player behaviour for signs of problem gambling, enforce self-exclusion and limit settings, and comply with responsible gaming obligations. Basis: Legal obligation and legitimate interest.
Marketing & Promotions
To send you promotional offers, bonus notifications, and relevant updates about sce365 services — but only where you have given explicit consent to receive such communications. Basis: Consent (which you may withdraw at any time).
Platform Improvement
To analyse usage patterns, identify technical issues, test new features, and improve the overall quality and performance of the Platform. Basis: Legitimate interest (using anonymised or aggregated data where possible).

sce365 does not sell, rent, or trade your personal information. We share data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

  • Payment Service Providers: We share necessary transaction data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard solely to process your deposits and withdrawals.
  • Identity Verification Partners: We share KYC documentation with our certified verification partners to complete age and identity checks as required for account activation and withdrawals.
  • Game Providers: Game session data (player ID, bet amounts, game results) is shared with providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to deliver the game content and resolve disputes.
  • IT & Infrastructure Providers: We use third-party cloud hosting, cybersecurity, and analytics services. These providers access data only as data processors acting under our instructions and are contractually bound to protect your data.
  • Legal Authorities: We may disclose personal data to law enforcement agencies, courts, or regulatory bodies when required to do so by applicable law, court order, or to protect the rights and safety of sce365, its employees, or its players.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of sce365's business, your data may be transferred to the successor entity, subject to the same privacy protections described in this Policy.
Our commitment: All third-party data processors engaged by sce365 are required to sign data processing agreements that obligate them to handle your personal data securely, use it only for the specific purpose authorised, and not retain it beyond what is necessary.

sce365 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

  • Account & Registration Data: Retained for the duration of your account plus a minimum of 5 years after account closure, in compliance with AML and financial record-keeping requirements.
  • KYC & Identity Documents: Retained for a minimum of 5 years following the completion of the verification process or account closure, whichever is later.
  • Transaction Records: Retained for a minimum of 5 years from the date of the transaction, consistent with financial compliance obligations.
  • Support Communications: Retained for up to 3 years from the date of the last interaction, to enable quality assurance and dispute resolution.
  • Marketing Consent Records: Retained for the duration of your account or until you withdraw consent, plus 1 additional year as proof of consent.
  • Technical & Usage Logs: Typically retained for up to 12 months, after which they are anonymised or deleted.

When data is no longer required, sce365 securely deletes or anonymises it using industry-standard data destruction methods. Anonymised data, which cannot be used to identify you, may be retained for statistical analysis and Platform improvement purposes without time limit.

As a user of the sce365 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request — [Your Username]".

Right of Access
You may request a copy of all personal data we hold about you. We will provide this within 30 days of a verified request, free of charge for the first request per calendar year.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain information directly through your account settings.
Right to Erasure ("Right to be Forgotten")
You may request the deletion of your personal data. We will honour this request where it does not conflict with our legal retention obligations — for example, transaction records that must be kept for AML compliance cannot be deleted on request.
Right to Restrict Processing
You may request that we restrict the processing of your data in certain circumstances, such as while we investigate a dispute about the accuracy of your data.
Right to Data Portability
Where technically feasible, you may request your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
Right to Withdraw Consent
Where we process data based on your consent (e.g., marketing emails), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Right to Object
You may object to processing carried out on the basis of our legitimate interests. We will assess the objection and cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
Response time: sce365 will acknowledge all data rights requests within 48 hours and aim to resolve them within 30 calendar days. Complex requests may require up to an additional 60 days, in which case we will notify you of the extension and the reasons for it.

sce365 uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, analyse usage patterns, and support our security systems. A cookie is a small text file stored on your device when you visit a website. It does not contain executable code and cannot access files on your device beyond what the browser provides.

Types of Cookies We Use

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Strictly Necessary

Required for the Platform to function. Enable login sessions, account security, and basic navigation. Cannot be disabled.

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Functional

Remember your preferences such as language settings, game lobby filters, and display options to personalise your experience.

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Analytics

Collect anonymised usage data to help us understand how players use the Platform and identify areas for improvement.

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Security

Help detect and prevent fraud, bot activity, and unauthorised account access by tracking unusual session behaviour patterns.

Managing Your Cookie Preferences

You can manage or delete cookies at any time through your browser settings. Most modern browsers allow you to block third-party cookies, clear all cookies on exit, or receive a notification before a cookie is stored. Please note that disabling strictly necessary cookies may affect the functionality of the Platform — some features, including account login and session management, may not work correctly without them.

sce365 does not currently respond to "Do Not Track" browser signals, as there is no accepted industry standard for what this signal requires. We will update this Policy if and when a standard is established.

sce365 implements a comprehensive set of technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. Our security framework includes:

  • Encryption in Transit: All data transmitted between your device and sce365.org is protected using 256-bit SSL/TLS encryption. The Platform enforces HTTPS on every page.
  • Encryption at Rest: Sensitive data stored in our databases — including passwords, financial information, and KYC documents — is encrypted using industry-standard algorithms.
  • Access Controls: Access to systems that hold personal data is restricted to authorised personnel on a need-to-know basis. All staff with access to personal data undergo mandatory data protection training.
  • Two-Factor Authentication (2FA): We strongly recommend enabling 2FA on your sce365 account. Internal administrative access to production systems requires 2FA at all times.
  • Regular Security Audits: sce365 conducts regular internal security reviews and works with independent cybersecurity specialists to identify and address vulnerabilities.
  • Incident Response: In the event of a data breach that poses a risk to your rights and freedoms, sce365 will notify affected users without undue delay and take immediate steps to contain and remediate the incident.
Your role in security: sce365 is responsible for the security of data on our systems, but you are responsible for keeping your login credentials confidential. Never share your username or password with anyone. sce365 staff will never ask for your password via any channel.

The sce365 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from an underage user, we will immediately delete all such data from our systems, close the associated account, and refund any deposits made by that user in accordance with our Terms & Conditions.

If you are a parent or guardian and you believe that a minor in your care has registered an account on sce365, please contact us immediately at [email protected]. We will investigate and act promptly.

Some of our service providers — including cloud infrastructure, analytics, and identity verification partners — may process your data in jurisdictions outside Bangladesh. In such cases, sce365 ensures that appropriate safeguards are in place before any transfer occurs. These safeguards may include contractual data protection clauses, adherence to international security standards, or transfers to jurisdictions that have been assessed as providing an adequate level of data protection.

By using the sce365 Platform, you acknowledge and consent to the transfer of your personal data to the locations described above, subject always to the protections set out in this Privacy Policy.

The sce365 Platform contains links to third-party services including game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) and payment processors. These third parties operate their own privacy policies and data practices, which are entirely independent of sce365.

sce365 is not responsible for the privacy practices or content of any third-party websites or services. We encourage you to review the privacy policies of any third party whose services you access in connection with your use of the Platform.

sce365 reserves the right to update or amend this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. For material changes that significantly affect how we use your personal data, we will endeavour to provide advance notice via a notification on the Platform or an email to your registered address.

Your continued use of the Platform after the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you must stop using the Platform and may request account closure by contacting [email protected].

For any questions, concerns, or requests relating to this Privacy Policy or the personal data we hold about you, please contact the sce365 privacy team using the details below. All communications must be in English.

Privacy Enquiries
Email: [email protected] (plain text — not a clickable link)
Subject line: "Privacy Request — [Your Account Username]"
Response time: Within 48 hours for acknowledgement; up to 30 days for full resolution.
Support hours: 24/7, Bangladesh Standard Time (UTC+6).

We are committed to working constructively with you to resolve any privacy concerns. If you feel your concern has not been adequately addressed, you retain the right to escalate the matter through appropriate legal channels available in your jurisdiction.

Understand Your Rights at sce365

Have questions about your data? Explore our FAQ for quick answers, review our Responsible Gaming tools, or log in to manage your account preferences directly.

Read Our FAQ Responsible Gaming
21+ Only · Play Responsibly